Adegoke Stella, Adenike
Customer Relations & Sales Support Specialist
Ogbomoso, NG.About
Highly motivated and results-oriented professional with a strong background in customer relations, sales support, and communication, complemented by a Bachelor of Technology in Food Science. Adept at building strong client relationships, resolving complex inquiries, and driving product engagement to enhance customer satisfaction and contribute to business growth. Seeking to leverage proven problem-solving and team leadership skills in a dynamic organization focused on service excellence and continuous improvement.
Work
Lagos, Lagos State, Nigeria
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Summary
Currently manages customer inquiries and fosters strong client relationships for VIVO Nigeria, enhancing product understanding and service satisfaction.
Highlights
Resolved diverse customer queries promptly and accurately, significantly improving service efficiency and client satisfaction rates.
Provided comprehensive assistance on products and services, delivering exceptional support that enhanced customer experience and loyalty.
Cultivated robust relationships with both customers and internal teams, fostering a collaborative environment to achieve business objectives.
Utilized in-depth product knowledge and communication protocols to deliver consistent, professional, and impactful customer interactions.
Lagos, Lagos State, Nigeria
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Summary
Drove product awareness and sales for Gionee Nigeria through direct customer engagement and promotional activities.
Highlights
Engaged prospective customers directly to showcase product features and benefits, contributing to increased brand visibility and market penetration.
Achieved sales targets by effectively communicating product value and addressing customer inquiries, leading to successful conversions.
Collected valuable customer feedback to inform sales strategies and product positioning, enhancing market understanding and responsiveness.
Collaborated effectively with the sales team to execute promotional campaigns, ensuring consistent brand messaging and maximizing outreach.
Ogbomoso, Oyo State, Nigeria
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Summary
Provided administrative and communication support for a dynamic communications company.
Highlights
Supported daily communication operations, ensuring effective information flow within the organization and with external partners.
Assisted in preparing communication materials and presentations, contributing to clear and impactful messaging.
Managed incoming and outgoing correspondence, maintaining organized records and timely responses.
Collaborated with the team to facilitate communication projects, adhering to deadlines and quality standards.
Ogbomoso, Oyo State, Nigeria
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Summary
Provided initial customer support and ensured effective communication for Skynet Communications.
Highlights
Addressed customer concerns and provided initial troubleshooting, enhancing user satisfaction and retention.
Maintained accurate records of customer interactions and resolutions, supporting service quality improvements.
Communicated product and service information clearly to customers, fostering understanding and positive relationships.
Collaborated with the support team to escalate complex issues, ensuring comprehensive problem resolution.
Education
Languages
English
Yoruba
Skills
Customer Service & Relations
Customer Service, Active Listening, Problem Solving, Customer Relationship Management, Client Engagement.
Communication & Sales Support
Communication Skills, Sales Promotion, Product Knowledge, Query Resolution, Multichannel Communication.
Leadership & Operations
Team Leadership, Multi-tasking, Operational Support, Process Adherence.
Data & Analysis
Sales Analysis, Data Interpretation.
Software & Tools
Microsoft Office.
Technical & Laboratory
Laboratory Assistant, Food Science Principles.
Interests
Hobbies
Reading, Traveling, Music, Cooking.
References
Engr. E. O Oyediran
CEO, Hallmark Global Firm, Ibadan, Oyo State. 08036307815
Mr Bayo
CEO, Skynet Comm. 09078198090